We’re a lean-mean team of passionate A-players who believe strongly in the purpose driving Techless. We shape our business around talented people rather than squeezing them into positions. That being said, we’re honing in on the following roles:
Customer Support Representative (CSR)
At Techless, we are on a mission to destroy digital addiction, restore relationships, prevent pornography, and live life fully. If you can align with this, keep reading!
We are looking for a dedicated, self-motivated, empathetic individual who aligns with our mission to become a key contributor to our CS team.
As Techless continues to reach the masses, we have a need for an individual who is dedicated to helping us serve our customers best. You will thrive in this position if you love to solve problems, communicate effectively with a variety of personality types, and work well independently. You will be paving the way for future CSR’s by helping us identify recurring issues, providing feedback on feature requests, and ensuring that our Wisephone customers are well supported throughout their digital minimalist journey. This is an opportunity for someone who wants to get in on the ground floor of a transforming industry and play a critical role in driving our continued success.
What you’ll do:
Serve as first point of contact with Techless clients via live chat, email, and phone
Build and maintain relationships with new and existing customers
Identify and report software bugs
Track support requests and identify commonly occurring problems
Provide insight from your own experiences on how we can support a growing team of CSR’s as Techless grows
Actively participate in bi-weekly 1:1’s with your manager
Shine bright as an internal product-knowledge expert
What you have:
1-2 years experience working in customer service.
Very strong written and verbal communication skills. You’ll be the first point of contact for customers via three channels: email support, phone, and online chat. The ability to communicate clearly and effectively with customers to ensure their questions are addressed is key.
Experience working (or interacting) with various web and mobile apps; you are considered “tech savvy”
Resourcefulness: as a budding tech company, the answers may not always be readily available and obvious, but you will use your resourcefulness to find the best possible solution
Attention to detail: you will troubleshoot potential bugs that are reported, and work with our clients to reproduce them.
Empathy: You are able to put yourself in someone’s shoes in order to understand our customers’ point of view and address their needs properly.
Bonus points if you:
Have experience at a small scale start-up
Have experience with Zendesk
Have used a Wisephone
Can include a fun fact about yourself in your intro! Do you have a crowd-pleasing party trick!? Does the smell of coffee repulse you?! We want to hear it!
The position can be based in:
Remote from Texas, Michigan, or Illinois only.
Please follow the instruction below.
How to Apply
If you want a posh corporate job, don’t apply.
If you can’t get excited about the moral fabric of our product, don’t apply.
If you want to change the world…apply.
P.S. Shiner, TX has officially been chosen by PC Mag as one of the top 15 affordable towns in America for knowledge workers!
Send your resume and a short video to firstname.lastname@example.org
In your email, share the link to your video (no password protection). It should be a casual, no-production, webcam style video, no longer than 2 minutes, sharing who you are and what you’re about.