Refund policy

Our return policy was last updated December 18, 2023.

RETURN PROCESS

For a refund, return your Wisephone™ within 14 calendar days of the date you received your order. During this period, you may return or exchange your Wisephone for any reason, but must follow this process to receive your refund:

    • Email customer service to start a return.
    • Return ALL equipment acquired in connection with your Wisephone using the return shipping label we will provide within 7 days.
  • Any devices that are returned to Techless are inspected to ensure there are no damages. Please note that any missing components (case if purchased, cord/charger adaptor), as well as any damage to the phone (scratches on the screen, bezel, or back), will result in greater fees up to resale value, which will be subtracted from your refund. 
  • Please remember to remove your sim card! 
    •
      • Upon receiving your returned device, please allow 3-5 business days for the refund to be processed by Techless.

      REFUNDS

      • If you are returning your order with an unopened box, you will be charged for shipping costs ($14.95) plus any applicable fees.
      • If you are returning your order with an opened box and the device has been used in any matter, you will be charged a shipping cost ($14.95) plus a $34 repackaging fee.

      ADDITIONAL INFORMATION

        • Refunds and exchanges will be less any discounts or referral codes, if applicable.
        • Return ALL equipment acquired in connection with your Wisephone using the return shipping label we will provide within 7 days.
          • If you do not return your phone or if you return your phone in a damaged or altered condition, we may take one or more of the following actions:
      • Prevent your Wisephone™ from working;
        •
            • Charge you the cost to repair a damaged or altered phone; or
            • Charge you the suggested retail price of a destroyed or altered phone, or a non-returned Device, (which may be greater than the price you paid), plus any shipping and handling charges.
          • You are responsible for any charges incurred prior to service cancellation, including roaming, long distance, taxes, control charges, regulatory program fees, and other fees.

        If any items (a) are returned after the specified return period; (b) have been physically damaged, modified, or damaged by liquids (c) are missing any part(s), you will not receive any credit on your purchase price.

        RETURN POLICY CHART:

        Condition

        Return  Window

        Return Shipping Cost

        Repackaging Fees

        Unopened Box

        14 days

        $14.95

        No repackaging fee

        Opened Box

        14 days

        $14.95

        $34 repacking fee for open box
        Closeout Sale No Returns N/A  No returns accepted. Returns will only be accepted in the event of a hardware defects (bad battery, screen failure, other hardware components) not cosmetic blemishes. Return must be approved by customer service. 

        Detox Kit

        No Kit Returns

        No Kit Returns

        We do NOT accept returns on Detox Kit orders. *PLEASE NOTE: The Wisephone, the protective case, and all of its components that were included in the Wisephone box must be returned by the end of your detox period. If you choose to accept an offer and become the owner of your Wisephone, there are no return exceptions.

        Exchange

        14 days

        FREE

        *Subject to the condition of the device’s hardware if software related issue.

        QUESTIONS

        If you have any questions concerning our return policy, please contact us at: 512-675-1820 or hi@techless.com