Return & Exchange Policy

RETURN PROCESS

For a refund, return your Wisephone™ within 14 calendar days of the date you received your order. During this period, you may return or exchange your Wisephone for any reason, but must follow this process to receive your refund:

  • Email customer service to start a return.

  • Return all equipment acquired in connection with your Wisephone using the return shipping label we will provide.

  • Upon receiving your returned device, please allow 3-5 business days for the refund to be processed.

ADDITIONAL INFORMATION

  • Refunds and exchanges will be less any discounts or referral codes, if applicable.

  • If you do not return your phone or if you return your phone in a damaged or altered condition, we may take one or more of the following actions:

    • Prevent your Wisephone™ from working;

    • Elect not to process your service cancellation;

    • Charge you the cost to repair a damaged or altered phone; or

    • Charge you the suggested retail price of a destroyed or altered phone, or a non-returned Device, (which may be greater than the price you paid), plus any shipping and handling charges.

  • You are responsible for any charges incurred prior to service cancellation, including roaming, long distance, taxes, control charges, regulatory program fees, and other fees.

If any items (a) are returned after the specified return period; (b) have been physically damaged, modified, or damaged by liquids (c) are missing any part(s), you will not receive any credit on your purchase price.

 

Our return policy is one of the most generous in the industry! Don't believe us, check out our competitor's return policies:

 Company Return Window Return Shipping Required Condition "Gotchas"
Techless 14 days Free Any None
Light Phone N/A N/A Unopened Only accepts manufacturer's defects.
Freedom Phone 14 days $$$ Unopened Refunds only 30% after 14 days.
Gabb Wireless 15 days $$$ Unopened $50 restocking fee for open box & $30 non-refundable activation fee.